HDI SİGORTA 1903'ten beri daima yanınızda
About Us

A member of German insurance giant Talanx Group, HDI Sigorta A.Ş. offers it services through its hundreds of insurance agents in all parts of Turkey, delivering all the capabilities of this international economic power to its customers.

 

HDI Sigorta is committed to provide quality products and services with its specialist and experienced staff members, powerful technological and financial infrastructure, and widespread network of experienced insurance agents. HDI Sigorta’s goal is to inform its customers and provide the accurate and complete products that suit the needs of the customer through its widespread network of experienced insurance agents.

 

Management of HDI Sigorta provides all the support and resources needed for continuous improvement and development of the Quality Management System.

 

Risk Management Policy [Risk Yönetimi Politikası]

 

  • To ensure business continuity through establishment of the Corporate Risk Management System;

 

  • To make the Risk Management System that has been established in compliance with internal and external regulations an integrated part of the corporate system;

 

  • To conduct the risk management in accordance with the risk strategies and to maintain the risks at acceptable levels by taking the necessary proactive actions;

 

  • To assign the roles and responsibilities in accordance with the principle of segregation of duties and to prevent any conflict of interest;

 

  • To identify any potential risks with the principle of participation in the management and to continuously review and update the risk portfolio;

 

  • To approach toward the risks with the understanding that every threat may offer opportunities and every opportunity may pose threats;

 

  • To update the carried risk in accordance with the changing conditions and to ensure that correct risks have been undertaken in correct quantum;

 

  • To review the risk limits regularly in congruent with the level of risk the company can undertake, the activities of the company, and the volume and complexity of the products and services of the company;

 

  • To promote the reputation and confidence among the stakeholders through efficient communication and reporting;

 

  • To measure the performance of the risk management system, to improve the risk management system and the risk continuously, and to maintain the dynamism of the corporate structure at all times;

 

  • To review and improve the Risk Policy and the Risk Strategies in accordance with the changing and evolving conditions;

 

  • To demonstrate the decisiveness, the supporting attitude and the persistent commitment of the management at every step of the risk management.

 

General Manager

 

 

Benefits of the Risk Management System [Risk Yönetiminin Faydaları]

 

The Corporate Risk Management is a management tool that provides a reasonable assurance for the attainment of the objectives and targets of the company.

 

Some of benefits that the risk management can provide to an entity are as follows:

 

  • It helps ensuring the continuity of and improving the quality of the services delivered and the activities carried out by the entity;
  • It helps the entity to control the effects of potential losses and to mitigate the costs of the same;
  • It enables the entity to comply with the applicable legislation and the regulations;
  • It ensures that the decision-taking mechanisms are strengthened with a risk-focused approach;
  • It ensures that the duties, powers and responsibilities related to the risks are clearly established and improves the accountability;
  • It encourages the proactive management and improves the controls;
  • It prevents the loss and improves the organizational learning;
  • It helps keeping of the processes at reasonably controllable level and improves the performance;
  • It improves the efficiency of internal audit;
  • It provides early warning and prevents any non-compliance;
  • It ensures the system security;
  • It develops in-house permanent information;
  • It provides transparency;
  • It allows systematic and periodic control;
  • It makes the executives feel at safe;
  • It raises the confidence of the stakeholders;
  • It contributes to the effort of the entity to have a more positive image in the public.

 

General Manager

 

Risk Management Strategies [Risk Yönetim Stratejileri]

 

  • To identify the risks and the opportunities in line with the business strategy established by Talanx;

 

  • To ensure the compliance of the risk identification with the strategic goals of Talanx;

 

  • To use appropriate models and processes based on advanced methods in the identification, measurement and controlling of the risks and in the determination of the risk-based capital;

 

  • To manage the risks by means of the COSO Corporate Risk Management Model;

 

  • To make the risk management an indispensable part of the process management;

 

  • To monitor the strengths and weaknesses within and the threats and opportunities without in the attainment of the goals;

 

  • To carry out the risk meeting (sharing, avoidance, managing or acceptance) process in accordance with the corporate risk retention;

 

  • To improve the risk management system in accordance with such criteria as compliance with strategies, compliance with laws, operational compliance, protection of assets, and accurate reporting;

 

  • To make the risk management system a part of the accurate decision-making process;

 

  • To continuously improve the risk management system and make it an indispensable function of the sustainable growth.

 

General Manager

 

Information Security Policy [Bilgi Güvenliği Politikası]

 

  • To establish the Information Security System in accordance with the internal and external regulations and to make it an integrated part of the corporate structure;

 

  • To protect the confidentiality and integrity of the information and to make the information ready for access by authorized suppliers and customers;

 

  • To protect the Information Security System and the information assets and to ensure continuity of the applicability/usability of them;

 

  • To monitor the strengths and weaknesses within and the threats and opportunities without in the attainment of the goals;

 

  • To review periodically and continuously improve the efficiency and performance of the Information Security System;

 

  • To establish the roles and responsibilities in accordance with the principle of segregation of duties and to prevent conflicts of interest and misconducts;

 

  • To ensure more active use of the information through efficient communication and reporting;

 

  • To demonstrate the decisiveness, support and commitment of the management at every stage of the Information Security Management.

 

General Manager

 

 

 

Quality Policy [Kalite Politikası]

 

Our Quality Policy

 

In line with the understanding of Total Quality Management,

 

  • To ensure that the employees concentrate on the vision of the company through the target-focused performance management;

 

  • To improve our competitive power by increasing the proficiency and participation of the employees;

 

  • To surpass the customer expectations by giving due consideration to the requests, the recommendations and the complaints received from the customers;

 

  • To improve the service quality by cooperating with prominent suppliers;

 

  • To attain the goals by giving weight to the management relying on data and to the process-focused management;

 

  • To measure the performance of the employees, the suppliers and the agents and to reward those who contribute most to the earnings of the company;

 

  • To elevate the dynamism of the management system through continuous improvement;

 

  • To ensure the security, the integrity and the accessibility of the information through the establishment of the Information Security System;

 

  • To protect the safety of the employees and the working environment through the establishment of the Occupational Health and Safety System;

 

  • To ensure the business continuity through the establishment of the Corporate Risk Management System;

 

  • To contribute to the raising of the awareness for social responsibility through applications and events;

 

  • To establish a bridge of love and respect between the employees, the sales channels and the customers through solution-focused and emphatic approaches.

 

General Manager

 

Complaint Management Policy [Şikayet Yönetimi Politikası]

 

Our Complaint Management Policy

 

HDI Sigorta handles the feedbacks received from the customers in accordance with the principles of transparency, answerability, accountability, objectivity, confidentiality, and accountability and resolves them as soon as possible.

 

In this scope, HDI Sigorta

 

  • Integrates the complaint management system that it has established in accordance with the laws into the corporate structure;

 

  • Accepts every complaint like a gift and regards it as an opportunity for improvement;

 

  • Handles, evaluates and concludes the customer complaints and informs the customer with emphatic approach;

 

  • Establishes a reputation and trust environment in the presence of customers through fast and efficient communication;

 

  • Periodically measures the performance of and improves the complaint management;

 

  • Knows and fulfils its decisiveness and commitments for the complaint management;

 

  • Improves the dynamism of the complaint management system through continuous improvement.

 

General Manager

 

 

Compliance Policy [Uyum Politikası]

 

The minimum scope of the Compliance Policy of HDI Sigorta A.Ş. covers

 

  • Prevention of corruption,

 

  • Protection of competition,

 

  • Sales compliance,

 

  • Compliance with financial sanctions and embargo,

 

  • Prevention of laundering of criminal proceeds and financing of terrorism (MASAK Regulations),

 

  • Compliance with the Personal Data Protection Law and the relevant regulations.

 

In this scope, the Compliance Policy aims to fulfil the following requirements:

 

  • To carry out the insurance activities in accordance with the local and international regulations and to gain the trust of stakeholders;

 

  • To fulfil the ethical requirements by complying with the code of conduct of Talanx Group;

 

  • To guarantee fair transactions in line with the interests of the stakeholders;

 

  • To raise the awareness of the employees, making the Compliance Policy one of the main pillars of the corporate culture;

 

  • To ensure the business continuity through risk-focused management and to establish strategies to mitigate the risks that the company may be exposed to;

 

  • To protect the safety of the employees and the working environment through the establishment of the Occupational Health and Safety System;

 

  • To put the internal control system in place so as to prevent misconducts;

 

  • To put internal control and measures, operational rules and responsibilities in place;

 

  • To establish the roles and responsibilities in accordance with the principle of segregation of duties and prevent conflicts of interest;

 

  • To review and improve the Compliance Policy in accordance with the changing and developing conditions;

 

  • To demonstrate the decisiveness, support and commitment of the management at every stage of the compliance management.

 

General Manager